Are You Being Served? New Tools for Measuring Service Delivery
Posted By: Pastilan | Date: 22 May 2008 04:43 | Comments: 0
Are You Being Served? New Tools for Measuring Service Delivery
The World Bank | 2008 | ISBN: 9780821371855 | English | 454 pages | PDF | 1.9 MB
The World Bank | 2008 | ISBN: 9780821371855 | English | 454 pages | PDF | 1.9 MB
Improving service delivery for the poor is an important way to help the poor lift themselves out of poverty. Are You Being Served? presents and evaluates tools and techniques to measure service delivery and increase quality in health and education.
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